Shipping
All in-stock items will be shipped within 5-10 business days from the purchase date. Pre-orders will typically be shipped within 3-5 weeks from the purchase date. Once shipped, allow 5-7 business days for items to arrive.
You are responsible for making sure your shipping address is correct. We cannot change the shipping address once your order is submitted. If your address is entered incorrectly, and it is shipped to a wrong address, we will not be able to replace or issue a credit.
Returns Policy
You may return most new, unopened items (exclusions below) within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise, return shipping cost is the responsibility of the customer when shipping items back to us.
If your item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn it will not be accepted and you will be responsible for the reshipping fee back to you.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.